Service Advisor

Enterprising, enthusiastic and customer-oriented? As Service Advisor Trucks and light Commercial Vehicles at MAN Nederland B.V. in Apeldoorn, you are the point of contact for customers and external suppliers. You are commercial and dare to make decisions. With your strong communication skills and empathy, you speak the language of customers (entrepreneurs and drivers) and suppliers involved. With these above mentioned qualities and your technical knowledge, you know how to translate wishes and needs of customers as well as complex problems into appropriate solutions. 

As Service Advisor Trucks, you will work daily with 8 driven, skilled mechanics and ensure clear communication towards the workshop. Because you thoroughly question the customer on the front end, you make an estimate of the diagnosis and plan repair and maintenance work in consultation with the Workshop Chief. After a repair is initiated, you inform the customer about the progress of the repair and keep a close eye on the schedule. You will also be responsible for the correct intake and delivery of vehicles. You will create your own work orders and ensure that all processes are properly recorded administratively. At the end of a process, you take care of proper invoicing and all other necessary actions. In this versatile position, it is important that you are able to keep a good overview. You will report to the business manager.

Job Requirements Service Advisor

• MBO working and thinking level, towards  administration/technology;
• precise and you make contact easily;
• A customer and service-oriented attitude;
• excellent communication skills;
• initiative;
• organisational strong
• stress resistant;
• deployable on location Apeldoorn and Duiven

Company Profile

MAN Apeldoorn is part of MAN Nederland Dealer BV (part of PON) and offers a total concept in transport and mobility. MAN Apeldoorn, thanks to years of experience and industry knowledge, provides optimal advice when buying a new Truck or Commercial Vehicle and know like no other what it costs in precious time – and thus money – if a vehicle unexpectedly does come to a standstill. Therefore, the team of mechanics does everything possible to get the customer back on the road as soon as possible. With wide opening hours, a 24/7 emergency service, short waiting times, a pick-up and drop-off service and replacement transportation if required. 

Employment

• A good salary commensurate with your experience and knowledge;
• training from the premium brand MAN;
• modern workstations with state-of-the-art equipment;
• various advancement opportunities within the organization;
• excellent primary and secondary benefits;
• a good pension plan, under collective bargaining agreement for motor vehicles.